Política de reembolso

Our Policy

Your satisfaction is important to us. We take great care in hand-finishing every item to ensure it meets our high standards of quality.

Due to the nature of our products and for hygiene reasons, we are unable to accept returns or exchanges. We encourage you to read the product descriptions carefully and review your order before purchasing.

Damages and Issues

We stand by the quality of our products. Please inspect your order upon reception and contact us immediately if an item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

To report a damaged or incorrect item, please follow these steps:

1. Contact us within 7 days of receiving your order.

2. Email us at thehonestroutine@gmail.com with the subject line "Damaged Item: Order #[Your Order Number]".

3. In the email, please include a description of the issue and a photo of the damaged or incorrect product.

Refunds for Damaged Items

Once we have received and reviewed your request, we will notify you of the approval status of your refund.

If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund, typically within 3-5 business days.

If you have any further questions, please don't hesitate to contact us at thehonestroutine@gmail.com